Frequently Asked Questions
Does The Knottie really work?
Yes! The Knottie is designed to apply targeted pressure to hard-to-reach muscle knots using your own body weight. Simply adjust your position to control the amount of pressure that's comfortable for you. Many people use it as part of their daily routine to help ease built-up muscle tension and unwind after a busy day.
Is it painful to use?
The pressure is completely up to you. Unlike electric massage devices, The Knottie lets you control how much pressure you apply simply by adjusting your body position. Start gently and increase the pressure as your muscles begin to relax.
Can I use it on my own?
Absolutely. That's exactly what The Knottie was designed for. Its hands-free design lets you target difficult-to-reach areas without needing someone else to massage your neck, shoulders or back.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.