Frequently Asked Questions
Does the Restore AcuRelief Pen use needles?
No. The Restore AcuRelief Pen is completely needle-free. It uses gentle electronic stimulation inspired by traditional acupuncture techniques to provide a targeted experience - without piercing the skin.
What does it feel like?
Most people describe the sensation as a gentle tingling or pulsing feeling. With 9 adjustable intensity levels, you can start on a lower setting and gradually increase it until you find what's comfortable for you.
Which areas of the body can I use it on?
The Restore AcuRelief Pen can be used on many areas of the body where you experience everyday muscle tension or discomfort, including the neck, shoulders, back, arms, hands, legs and feet. Always follow the included instructions and avoid sensitive areas.
How often can I use it?
The Restore AcuRelief Pen can be used as part of your regular self-care routine. Session length and frequency may vary depending on your comfort. Start with shorter sessions and adjust as needed.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.