Frequently Asked Questions
Is the Restore Recovery Mat suitable for yoga and stretching?
Absolutely. The Restore Recovery Mat is designed for stretching, yoga, mobility exercises, meditation and recovery sessions. Its thick memory foam cushioning provides superior comfort and support compared to traditional exercise mats, making it ideal for both beginners and experienced users.
How do I clean and maintain my Restore Recovery Mat?
Keeping your Recovery Restore Mat clean is simple. Just wipe the surface with a damp cloth and mild soap as needed. Avoid harsh chemicals or soaking the mat. Regular cleaning will help maintain its appearance and keep it fresh for everyday stretching, recovery and wellness routines.
Where are you located?
Our head office is located in Sydney, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.